IntroductionGlossary of TermsLeadership ~ SummaryCareer SynopsisCurriculum VitaeLeadership ExamplesHW / SW / NW ExposuresPrior InfrastructuresEducation and TrainingProfessional AffiliationsProfessional ReferencesTeaching ExperiencesComments

LEADERSHIP SKILLS



Diverse Organizational Leadership:  Depth and Breadth

 

Led large organizations, consisting of up to 13 direct, and 190 indirect, reporting staff;  developed, managed, and delegated  annual operational, capital, revenue, and project budgets totaling up to $99.0 MM;  supported enterprise client, customer, and stakeholder  communities of over 750,00 individuals.

 

Directed information system entities:  application design, development, and maintenance;  client and faculty liaisons;  student computing laboratories;  data, telephony, and video design, architecture, engineering, provisioning, operations, maintenance, and account management;  level 1, 2, and 3 help desk services;  plus, master and space planning. 

 

Provided oversight to general building construction inclusive of building design, construction, demolition, maintenance, support services, general building contractor supervision – a new 83,400 square foot (SF), multi-story building, a 36,000 SF, multi-story building, 30,000 SF data centers with uninterruptible power supply (UPS) configurations;  administrative, operational, human resources, payroll, mailroom, facilities, physical plant, print shop, capital planning, facilities, physical plant, general counsel, finance, purchasing, accounting, finance, campus police, custodial, plus dining and residential hall organizations.
 


Staff Recruitment, Development, Advancement, and Retention 

 

Developed and promoted recruitment practices that effected diverse candidates pools.

 

Instituted staff career development and skills improvement programs;  provided career ladder growth opportunities; increased staff technological knowledge and expertise, plus reduced the reliance upon external contractors.

 

Coordinated the development of job descriptions that incorporated performance metrics, predicated upon objective criteria;  instituted written, quarterly, progress reports, comprised of objective measures that encompassed all facets of excellent job performance, rewarding and penalizing appropriately.   

IT Organizational Performance Improvements ~ A Career Forte  

 

Created a classification framework for synthesizing the tasks and activities comprising the driving processes tantamount to effecting transformative IT organizational change and/or improving IT organizational performance;  the thirteen (13) processes are reflected, where applicable, in the Transformative IT Organizational Change and Selected Leadership Accomplishments Sub-Sections throughout the Professional Chronology Section, and as follows:

 

(A) Assisting the Enterprise in Achieving Excellence

(B) Improving Client Satisfaction

(C) Increasing IT Organizational Efficiency and Effectiveness

(D) Enhancing Meaningful Client Relationships

(E) Forming High Performance IT Organizations

(F) Employing Visionary IT Leadership

(G) Implementing IT Business Transformations

(H) Creating an Agent of Change Environment

(I) Solving Infrastructure Deficiencies

(J) Resolving Outstanding IT Audit Findings

(K) Instigating Progressive, Staff Mentorship

(L) Instituting Technology Planning Processes

(M) Promoting More Prudent, IT Financial Stewardship

 

 

 

Established responsive, client-focused, service-oriented, and team-based organizations;  eliminated, often redundant, vertical functional structures in lieu of processed-based horizontal structures; coordinated the development of revised job descriptions, policies, guidelines, standards and procedures for the organization and client environments;

 

Coordinated the technical support activities for reengineering the business processes of the enterprise; developed and implemented strategic, tactical, and operational technology plans, based upon the client’s requirements and their active participation;  aligned all technology plans with the client’s vision(s), mission(s), goal(s), objective(s), and critical success factor(s);  

 

Established project control, project management, and project life cycle reporting mechanisms that established and maintained communications with senior and executive management, instituted a steering committee governance structure comprised of the IT staff and client stakeholder community, which provided macro-level oversight of resource allocation;  developed and utilized operational and financial metrics that effected process improvements, inclusive of increased productivity and efficiencies plus minimized risk.

The Development, Utilization, and Reliance upon a Highly Effective Teams

 

Created and led project teams ~ comprised of clients, staff, and other stakeholders ~ that assessed the latest technological advancements, recommended their acquisition, and participated in their piloting and implementation, as appropriate;  incorporated innovative, cost-effective, synthesized solutions satisfying enterprise requirements;  utilized ABC, DCF, NPV, BEA, and/or other analytical techniques in the justification phases of the decision-making processes

 

 Developed and implemented innovative application prototyping and joint application development techniques;  formed and led special teams, comprised of enterprise representatives leveraging organizational characteristics ~ vision(s), mission(s), goal(s), objective(s), and critical success factor(s);

 

Addressed challenges ~ single points of failure initiatives, outstanding telecommunication billing malfunctions, campus-based research-computing environment, telephony switch replacement implementation, headquarters design, construction, renovation, master and space planning,  Statement on Auditing Standards 70 (SAS 70) compliance. etcetera.

Sustaining Heterogeneous Computing, Data Center, and Telecommunications Environments

 

Led the design, architecture, engineering, provisioning, operation, maintenance, evaluation, selection, and deployment of various hardware, software, and firmware components across multiple platforms ~ mainframe, server, data and telephony switches, plus storage platforms.