Diverse Organizational Leadership: Depth and Breadth
Led large organizations, consisting of up to 13 direct,
and 190 indirect, reporting staff; developed, managed, and delegated annual operational,
capital, revenue, and project budgets totaling up to $99.0 MM; supported enterprise client, customer, and stakeholder
communities of over 750,00 individuals.
Directed information system entities: application design, development, and maintenance; client and
faculty liaisons; student computing laboratories; data, telephony, and video design, architecture, engineering,
provisioning, operations, maintenance, and account management; level 1, 2, and 3 help desk services; plus, master
and space planning.
Provided oversight to general building construction inclusive of building design, construction,
demolition, maintenance, support services, general building contractor supervision – a new 83,400 square foot (SF),
multi-story building, a 36,000 SF, multi-story building, 30,000 SF data centers with uninterruptible power supply (UPS) configurations;
administrative, operational, human resources, payroll, mailroom, facilities, physical plant, print shop, capital planning,
facilities, physical plant, general counsel, finance, purchasing, accounting, finance, campus police, custodial, plus dining
and residential hall organizations.
Staff Recruitment, Development, Advancement, and Retention
Developed and promoted recruitment practices that effected diverse candidates pools.
Instituted staff career development and skills improvement
programs; provided career ladder growth opportunities; increased staff technological knowledge and expertise, plus reduced
the reliance upon external contractors.
Coordinated the development of job descriptions that incorporated performance
metrics, predicated upon objective criteria; instituted written, quarterly, progress reports, comprised of objective
measures that encompassed all facets of excellent job performance, rewarding and penalizing appropriately.
IT Organizational Performance Improvements ~ A Career Forte
Created a classification framework for synthesizing the tasks and activities
comprising the driving processes tantamount to effecting transformative IT organizational change and/or improving IT organizational
performance; the thirteen (13) processes are reflected, where applicable, in the Transformative IT Organizational
Change and Selected Leadership Accomplishments Sub-Sections throughout the Professional Chronology Section, and as follows:
(A) Assisting the Enterprise in Achieving Excellence
(B) Improving Client Satisfaction
(C) Increasing IT Organizational Efficiency and Effectiveness
(D) Enhancing Meaningful Client Relationships
(E) Forming High Performance
(F) Employing Visionary IT Leadership
(G) Implementing IT Business Transformations
(H) Creating an Agent of Change Environment
(I) Solving Infrastructure Deficiencies
(J) Resolving Outstanding IT Audit Findings
(K) Instigating Progressive, Staff Mentorship
(L) Instituting Technology Planning Processes
More Prudent, IT Financial Stewardship
client-focused, service-oriented, and team-based organizations; eliminated, often redundant, vertical functional
structures in lieu of processed-based horizontal structures; coordinated the development of revised job descriptions, policies,
guidelines, standards and procedures for the organization and client environments;
Coordinated the technical support activities for reengineering
the business processes of the enterprise; developed and implemented strategic, tactical, and operational technology plans,
based upon the client’s requirements and their active participation; aligned all technology plans with the client’s
vision(s), mission(s), goal(s), objective(s), and critical success factor(s);
Established project control,
project management, and project life cycle reporting mechanisms that established and maintained communications with senior
and executive management, instituted a steering committee governance structure comprised of the IT staff and client stakeholder
community, which provided macro-level oversight of resource allocation; developed and utilized operational and financial
metrics that effected process improvements, inclusive of increased productivity and efficiencies plus minimized risk.
The Development, Utilization, and Reliance upon a Highly Effective Teams
Created and led project teams ~ comprised of clients, staff, and other stakeholders
~ that assessed the latest technological advancements, recommended their acquisition, and participated in their piloting and
implementation, as appropriate; incorporated innovative, cost-effective, synthesized solutions satisfying enterprise
requirements; utilized ABC, DCF, NPV, BEA, and/or
other analytical techniques in the justification phases of the decision-making processes
Developed and implemented innovative
application prototyping and joint application development techniques; formed and led special teams, comprised of enterprise
representatives leveraging organizational characteristics ~ vision(s), mission(s), goal(s), objective(s), and critical success
Addressed challenges ~ single points of failure initiatives, outstanding telecommunication billing malfunctions,
campus-based research-computing environment, telephony switch replacement implementation, headquarters design, construction,
renovation, master and space planning, Statement on Auditing Standards 70 (SAS 70) compliance. etcetera.
Sustaining Heterogeneous Computing, Data Center, and Telecommunications Environments
Led the design, architecture, engineering,
provisioning, operation, maintenance, evaluation, selection, and deployment of various hardware, software, and firmware components
across multiple platforms ~ mainframe, server, data and telephony switches, plus storage platforms.